Encompass Administrator Certification FAQ

You will find some of the most commonly asked questions - and their answers - here.  For additional information about the Ellie Mae Encompass Administrator Certification Program, please contact your account manager or send an email to training@elliemae.com.

Questions & Answers:




Certified Administrator Workshop

Become a Certified Encompass Admin, get expert-level skills
When are the Encompass Administrator Certification classes?

What is the cost to attend the 5-day, Encompass Administrator Certification course and what is included in the cost?
The cost to attend the Encompass Administrator Certification course is $5,000 and includes use of a computer during class, training materials, certification exam, morning and afternoon snacks, beverages and lunch.

Are there any prerequisites for the class?
Yes. The Encompass Administrator Certification Pretest
  • This online exam tests the knowledge of the Encompass Administrator to evaluate user’s readiness for the advanced concepts that are taught during the Certification class.  
  • The pretest exam takes up to 2 hours to complete and requires a score of 75% or higher to pass.
  • The pretest allows up to 5 attempts to pass.
  • Registrants who have successfully completed the prerequisite are confirmed to attend the Encompass Administrator Certification. 
  • The Encompass Administrator Certification is only open to customers currently subscribed to Encompass® Banker Edition.

Which hotel does Ellie Mae recommend for my visit?
  • Ellie Mae does not make hotel recommendations.
  • If attending a class at the Ellie Mae Education Center in Pleasanton, CA there are many options for you that are within a 5-mile radius.
  • If attending other locations, we will provide a link to the facility website for additional information on discounted hotels in the area.

Which airport does Ellie Mae recommend?
  • Ellie Mae does not make airport recommendations. 
  • If you are attending a class at the Ellie Mae Education Center in Pleasanton, CA there are 3 airports to choose from:
       Airport Name                                                   Distance to/from Pleasanton, CA 
       Oakland International Airport (OAK)                 25 miles 
       San Jose International Airport (SJC)                30 miles
       San Francisco International Airport (SFO)       40 miles
  • If you are attending other locations, please contact the location directly for any recommendations. 

When do I need to arrive and when can I plan on returning home?
  • Class Schedule: Monday through Thursday from 8:30am - 4:30pm Local Time and Friday from 8:30am - 11:30am. 
  • Visit the facility page for the location of the course you will be attending to get more information on hotels, transportation, directions and local information. 
  • Plan on staying for the full duration of the course as you will need to complete the certification Final Exam on Friday by 11:30am. 
  • Please allow ample time after completing the Final Exam for travel time to the airport, car rental returns and airline check-ins.
What methods of payment are accepted?
Credit card payment must be made at the time of registration. 
If you need to have direct billing, please contact you Ellie Mae Account Manager.

What happens if I need to cancel or reschedule my registration?
  • Class registrations are confirmed within 24 hours after registering. Cancellations are processed by the registrant.
  • If the cancellation is greater than 35 days before the start date of the class, then a full refund will be processed to the credit card on file. 
  • If the cancellation is less than 35 days before the start date of the class, then no refund will be processed. 
  • If the registrant does not cancel and is a no-show for the class, a refund will not be given and fees cannot be applied to a future class.

What happens if Ellie Mae cancels scheduled training?
  • Ellie Mae reserves the right to cancel any training due to insufficient enrollment by providing notice to Customer at least 7 calendar days prior to the training start date. 
  • Ellie Mae reserves the right to review registrations, refuse attendance, and cancel a registration for any reason by providing notice to Customer at least 7 calendar days prior to the training start date. 
  • In the event of cancellation by Ellie Mae for any of the reasons above, or if a training is canceled by Ellie Mae due to circumstances beyond it’s reasonable control (e.g., weather, natural disaster), the customer will receive a full refund of registration fees will be processed to the credit card on file. 
  • Ellie Mae is not responsible for non-refundable/pre-paid tickets purchased or non-refundable/pre-paid reservations made by the customer. 
Customer Obligations
The customer will ensure that the training and training materials are not copied, recorded, or transcribed without prior written authorization from Ellie Mae.

Where are these courses being held?


4420 Rosewood Drive, Suite 500, Pleasanton, CA 94588

1900 S State College Blvd., Suite 100, Anaheim, CA 92806-6136

230 West Monroe Street, Suite 900, Chicago, IL 60606

5430 Lyndon B Johnson Freeway, Three Lincoln Centre Tower, Suite 300, Dallas, TX 75240

1110 Vermont Avenue NW, Suite 700, Washington, D.C. 20005

1000 Abernathy Road NE, Building 400, Suite 194, Atlanta, GA 30328